Ergonomic supportive everyday ankle boots for women | Lilou

30 Day Refund and Return Period

From the day you receive your order, you have 30 days to request a return or exchange. After this 30-day period, unfortunately we cannot offer refunds or exchanges.

Refunds will be issued to the original payment method used at checkout.

To initiate a return or exchange, please contact us at support@laurent-ontario.com.

Eligibility for Returns & Refunds

To be eligible for a return or exchange, items must be unused, unworn, and in their original condition. Any item that is returned damaged, used, or missing parts not due to our error will not be eligible for a refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

For full details, please refer to our Returns Policy on Laurent-ontario.com.

Shipping Information

We offer free shipping on every order.

Orders are processed within 1–2 business days, with an estimated delivery time of 5–9 business days. We make every effort to ensure your order arrives as quickly as possible.

All orders are fully tracked. Once your order has been dispatched, you will receive a confirmation email with your track & trace number so you can follow your delivery every step of the way.

For more information, please visit Laurent-ontario.com.