What payment methods do you accept?
We want your checkout experience to be simple and secure. We accept the following payment methods: Visa, Mastercard, Maestro, American Express, Discover, UnionPay, Apple Pay, and Google Pay. All transactions are processed through encrypted and secure payment gateways.
Do you offer free shipping?
Yes. We provide free standard shipping on all orders delivered within Canada. There is no minimum purchase required to qualify.
How long will it take to receive my order?
We understand that once you place an order, you want it as soon as possible. Here is what you can expect:
Order Cutoff Time: 5:00 PM (Eastern Time – Canada). Orders placed after this time will be processed on the next business day.
Order Handling Time: 1 to 2 business days (Monday to Friday). During this time, we prepare and dispatch your order.
Transit Time: Once shipped, standard delivery within Canada typically takes 5 to 9 business days.
Please note that delivery times are estimates and may vary slightly due to carrier or seasonal delays.
When will I receive my refund after returning a product?
Once your returned item has arrived at our facility and passed inspection, we will process your refund. The amount will typically appear in your original payment method within 7 days after approval.
How can I track my order?
As soon as your order is shipped, you will receive an email containing your tracking number. You can use this number to follow your package’s journey. You may also track your order directly through the tracking page on our website.
Do you ship internationally?
At this time, we only ship within Canada. We do not currently offer international shipping.
How can I exchange a product?
We do not offer direct exchanges. If you would like a different size or style, simply return the original item for a refund and place a new order for your preferred piece.
Can I cancel my order?
We begin processing orders quickly to ensure timely delivery. For this reason, we are unable to cancel orders once they have been placed. Please review your items and details carefully before confirming your purchase.
How can I contact customer support?
If you have any questions, our team is ready to assist you. Please email us at support@Laurent-Ontario.com. For faster assistance, include your order number in your message.
Store Information
Store Name: Laurent Ontario
Address: 1450 Development Dr, Brockville, ON K6V 7G2, Canada
Email: support@Laurent-Ontario.com
Customer Service Hours:
Monday to Friday, 09:00 am to 5:00 pm (Eastern Time – Canada)
We aim to respond to all emails within 24 hours during business days.
